We fully respect your right to privacy when using our services. Here you will find details of our privacy practices and what we do to maintain your right to privacy.
What information do we collect about you?
We collect information about you and your organisation when you access any of our services online, by phone or in writing. We only collect the information we ask from you, that you give us and where required consent to it being processed for the purpose of providing our services.
How will we use the information we collect?
We process your information for the purpose of providing you with service. This includes some or all of the following:
- Managing enquires, requests and complaints, you submit to us.
- Providing opportunities to give us feedback on our products and services, to help us know what you need and improve our products and services appropriately.
- Providing you with enewsletters you have opted in to receive.
- Allowing you to subscribe and comment on our blog.
- Conducting data and statistical analysis to monitor performance of our services and make improvements.
We may also disclose the information to a third party where we have a legal obligation to do so. We will not share with or sell your personal information to any other organisation.
How do we look after your information?
The information we collect about you and your organisation is stored securely in our systems hosted in the UK/EU.
The website is hosted on a secure server by a third party in the UK.
The principles of the General Data Protection Regulation (GDPR) require us to make sure your data is accurate, kept up-to-date and that we keep it for no longer than is necessary.
To meet these requirements
- we will update your data or remove it from our systems at your request
Website log files
We use Google Analytics to analyse these files regularly to monitor website usage and evaluate the effectiveness of our website. We do occasionally allow trusted partners and suppliers access to our Google Analytics. This information is not personally identifiable.
We make no attempt to identify individual users of this website, unless we suspect that unauthorised access to our systems is being attempted. We reserve the right to attempt to identify and track any individual who is reasonably suspected of trying to gain unauthorised access to computer systems or resources operating as part of our web services. As a condition of using this site, all users give permission for us to use its access logs to attempt to track users who are reasonably suspected of gaining, or attempting to gain, unauthorised access.
You have the following rights:
- The right to be informed
- The right of access
If you make a formal Subject Access request, we will respond to acknowledge your request and will first require you to prove your identity. We may also ask you for information about any specific information you are seeking to help us make sure we meet your request fully and speed up the process. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
We will provide you the information that you are entitled to as soon as possible and without unreasonable delay and at the latest within one month of your identity been verified by us.
- The right to rectification
If you believe information, we hold about you to be inaccurate or incomplete, you can ask us to correct it at any time for example the spelling of your name or your contact information.
- The right to erasure
You can also ask for certain information about you to be deleted. For example, if you are moving out of the area. In some cases, we will be unable to delete your information if there are statutory grounds to retain it (i.e. HMRC or other legal requirements).
- The right to restrict processing
For example, if you are contesting the accuracy of data we are using about you. In such cases we will restrict our processing while we verify the accuracy of the data that we hold.
- The right to data portability
- The right to object
In addition to the right to restrict the use of your data, you also have a right to object to how we process it in certain circumstances
- Rights in relation to automated decision making and profiling
You can find more information about these rights on the Information Commissioner’s website.